Front Desk Executive, how to treat patient and its relatives on front desk of any hospital

"Master the Art of Compassionate Care: Elevate Your Front Desk Skills in Patient Relations and More!"

Language: English & Telegu

Instructors: Just Learn

 

Description:

Learn how to effectively treat patients and their relatives at the front desk of a hospital with this comprehensive course on Front Desk Executive strategies.

Key Highlights:

  • Understanding patient needs
  • Enhancing communication skills
  • Dealing with difficult situations

What you will learn:

  • Treating patients with empathy
    Master the art of providing compassionate care to patients and their families.
  • Effective communication techniques
    Learn how to communicate clearly and effectively in stressful situations.
  • Handling difficult scenarios
    Develop strategies to manage challenging interactions with patients and their relatives.

Course Curriculum

Front Office Staff Curriculum
Session 1- Introduction/ Consent Reporting and Documentation 21/04/22 Live Class
Introduction - Front Office Exective
Consent, Reporting and Documentation
Session 2 -Customer Service Excellence and Patient Satisfaction - 22/04/22 Live Class
Customer Excellence and Patient Satisfaction
Session 3- Medical Terminology 25/04/22 Live Class
Medical Terminology
Session 4- Medical Terminology Part 2 26/04/22 Live Class
Medical Terminology
Session 5- Greeting the Patients 27/04/22 Live Class 2PM-3PM
Greeting the Patients
Live Class- Greeting the Patients- 3PM-4PM 27/04/22
Session 6- Planning and Organization of Work- Part 1 28/04/22 Live Class 2PM-3PM
PLANNING AND ORGANISATION OF WORK
Session 6- Planning and Organization of Work- Part 1 28/04/22 Live Class 3:30PM-4:15PM
Session 7- Customer Service 29/04/22 Live Class 2PM-3PM
CUSTOMER SERVICE PDF
Session 7- Customer Service 29/04/22 Live Class 3PM-4PM
Session 8- Personal Hygiene and Grooming 30/04/22 Live Class 2PM-3PM
Personal Hygiene and Grooming
Session 8- Personal Hygiene and Grooming 30/04/22 Live Class 3PM-4PM
Session 9- The Art of Communication 2/05/22 Live Class 2PM-3PM
THE ART OF COMMUNICATION PDF
Session 9- The Art of Communication 2/05/22 Live Class 3PM-4PM
Session 10- Email Etiquettes 6/05/22 Live Class 2PM-3PM
Email Etiquettes PDF
Session 10- Email Etiquettes 6/05/22 Live Class 3PM-4PM
Basics of Computer PDF
Session 11- Basics of Computer 7/05/22 Live Class 2PM-3PM
Session 11- Basics of Computer 7/05/22 Live Class 3PM-4PM
Session 12- BLS (Basic Life Support) 10/05/22 Live Class 2PM-3PM
BLS PDF
Session 12- BLS (Basic Life Support) 10/05/22 Live Class 3:30PM-4:30PM
Session 13- BLS (Basic Life Support) Part 2 11/05/22 Live Class 2PM-3PM
BLS PDF
Session 13- BLS (Basic Life Support) Part 2 11/05/22 Live Class 3PM-4PM
Session 14- Patient Rights and Responsibilities 12/05/22 Live Class 2PM-3PM
Patients Right And Responsibilities PDF (2)
Session 14- Patient Rights and Responsibilities 12/05/22 Live Class 3PM-4PM
Session 15- Infection and Prevention Control 14/05/22 Live Class 2:30PM-3:30PM
Infection Prevention & Control
Session 15- Infection and Prevention Control Live Class 14/05/22 3:30PM-4:30PM
Session 15- Infection and Prevention Control Live Class 14/05/22 3:30PM-4:30PM
Session 16- Professional Workplace Culture Live Class 16/05/22 2:00PM-3:00PM
Professional Workplace Culture Employees PDF
Session 16- Professional Workplace Culture Live Class 16/05/22 3:00PM-4:00PM
Session 17- MS EXCEL Live Class 17/05/22 2:00PM-3:00PM
MS EXCEL PDF
Session 17- MS EXCEL Live Class 17/05/22 3:00PM-4:00PM
Session 18- MS Word Live Class 18/05/22 2:00PM-3:00PM
How to Use MS Word | Full Tutorial in Microsoft Word | MS Office Training Video
MS WORD PDF
Session 18- MS Word Live Class 18/05/22 3:00PM-4:00PM
Session 19- MS Word Part 2 Live Class 20/05/22 2:00PM-3:00PM
Session 19- MS Word Part 2 Live Class 20/05/22 3:00PM-4:00PM
Session 20- MS Word Part 3 Live Class 21/05/22 2:30PM to 3:30PM
Session 21- MS Word Part 4 Live Class 23/05/22 2PM to 3PM
Session 21- MS Word Part 4 Live Class 23/05/22 3PM to 4PM
Session 22- MS Excel Part 1 Live Class 24/05/22 2PM to 3PM
Session 22- MS Excel Part 1 Live Class 24/05/22 3PM to 4PM
Session 23- MS Excel Part 2 Live Class 25/05/22 2PM to 3PM
Session 23- MS Excel Part 2 Live Class 25/05/22 3PM to 4PM
Session 24- MS Excel Part 3 Live Class 26/05/22 2PM to 3PM
Session 24- MS Excel Part 3 Live Class 26/05/22 2PM to 3PM Part Continued
MS EXCEL Part 3
Session 24- MS Excel Part 3 Live Class 26/05/22 3PM to 4PM
Session 25- MS Excel Part 4 Live Class 27/05/22 2PM to 3PM
MS Excel Part 4
Session 25- MS Excel Part 4 Live Class 27/05/22 3PM to 4PM
Session 26- MS Excel Part 5 Practical Revision Live Class 28/05/22 2:30PM -3:30PM
Front Office Revision Quiz
Session 27- Basic Structure of Human Body Live Class 30/05/22 2PM -3PM
BASIC STRUCTURE OF HUMAN BODY
Session 27- Basic Structure of Human Body Live Class 30/05/22 3PM -4PM
Session 28- Basic Structure of Human Body Practical Session Live Class 31/05/22 2PM to 3PM
Session 28- Basic Structure of Human Body Practical Session Live Class 31/05/22 3PM to 4PM
3d diagram of human body
Basic Structure of the Human Body
Basic Human Anatomy for Beginners
Anatomy and Physiology of Human Body
Session 29- Basic Structure of Human Body Part 2 Live Class 1/06/22 2PM -3PM
BASIC STRUCTURE OF HUMAN BODY
Session 29- Basic Structure of Human Body Part 2 Live Class 1/06/22 3PM -4PM
Session 30- Basic Structure of Human Body Part 2 Practical Session Live Class 2/06/22 2PM to 3PM
Session 30- Basic Structure of Human Body Part 2 Practical Session Live Class 2/06/22 3PM to 4PM
Main Functions Of Human Body Explained In Telugu
The Human Body | Facts About the Parts of the Human Body System
Session 31 General Theory Test Live Class 4/06/22 2:30PM-3:30PM
Front Office Weekly Quiz- Anatomy and Physiology
Session 32 Visible Symptoms of ILL Patients Live Class 6/06/22 2PM to 3PM
VISIBLE SYMPTOMS AND SIGNS PDF
CONCUSSION, Causes, Signs and Symptoms, Diagnosis and Treatment.
8 Signs that You have Cancer
Session 32 Visible Symptoms of ILL Patients Live Class 6/06/22 3PM to 4PM
Session 33 Cancer live class 7/06/22 2PM to 3PM
CANCER
What Is Cancer | Cancer Causes, Types, Treatment
Session 33 Cancer live class 7/06/22 3PM to 4PM
Session 34 Lung Cancer live class 8/06/22 2PM to 3PM
LUNG CANCER PDF
Lung Cancer - Overview
Lung Cancer Staging Explained Clearly by MedCram.com
Session 34 Lung Cancer live class 8/06/22 3PM to 4PM
Session 35 Lung Cancer Practical Session Live Class 9/06/22 2PM to 3PM
Session 35 Lung Cancer Practical Session Live Class 9/06/22 3PM to 4PM
LUNG CANCER Practical Session Summary
Lung Cancer | Pathophysiology and Nursing Interventions
Lung Cancer, Causes, Signs and Symptoms, Diagnosis and Treatment.
EARLY WARNING SIGNS of Lung Cancer | Spot Lung Cancer Early | Lung Cancer Screening- Doctors' Circle
Session 36 Breast Cancer Live Class 10/06/22 2PM to 3PM
BREAST CANCER
Session 36 Breast Cancer Live Class 10/06/22 3PM to 4PM
Session 37 Genereal Theory Test live class 11/06/22 3:30pm to 4:30pm
Front Office Weekly Quiz-visible symptoms,Cancer,Lung cancer.
Session 38 Breast Cancer stages Live class 13/06/22 2pm to3pm
Session 38 Breast Cancer stages Live Class 13/06/22 3pm to 4pm
BREAST CANCER STAGES
Session 39 Breast Cancer diagnosis and treatment live class 14/06/22 2:00pm - 3:00pm
Session 39 Breast Cancer Diagnosis and Treatment Live Class 14/06/22 3:00pm - 4:00pm
BREAST CANCER DIAGNOSIS AND TREATMENT
Session 40-live practical session on breast cancer 15/06/22 2pm to 3pm
Breast Cancer
Breast Pathology (Inflammatory vs. Benign vs. Malignant)
Session 41-LiveClass LEUKEMIA 16/06/22 2pm to 3pm
LEUKEMIA
Session 42-Leukemia causes and risk factors Live Class-17/06/22 2:30 pm to 3:30 pm
LEUKEMIA-Causes,riskfactors
FRONT DESK QUIZ-4
Session-43 General Theory Test Live Class 18/06/22 1:30 PM TO 2:30PM
Session 44 live practical class leukemia 20/06/22 2:30 pm to 3:30 pm
session 44 live practical class leukemia 20/06/22 3:30 pm to 4:30pm
Blood Cancer… Treatment Modalities | Sukhibhava | 18th December 2020 | ETV Andhra Pradesh
Blood Cancer… is it Curable? | Health Tip | Sukhibhava | 19th February 2021 | ETV AP
Dr.ETV - Blood Cancer - 29th August 2016 - డాక్టర్ ఈటివీ
Session 45 cervical cancer live class 21/06/22 2pm to 3pm
CERVICAL CANCER 1
CERVICAL CANCER-DIAGNOSIS ,TREATMENT
Session 46 practical live class cervical cancer 22/06/22 2:30to 4:00 pm
Cervix Cancer in Women | Sukhibhava | 3rd December2017 | Full Episode | ETV Andhra Pradesh
What is Cervical Cancer ? | Cervical Cancer Causes, Diagnosis and Symptoms | Y5 Tv
Session 47 Theory Live class liver cancer 23/06/22 2:30 pm to3:30 pm
liver cancer
Session 48 Live Theory Class Liver Cancer 24/06/22 2:30 pm to 3:30 pm
LIVER CANCER-2
Session 49 General Theory Test Live Class 25/06/22 2:30pm to3:30pm
front desk quiz:5
Session 50 live Practical class on liver cancer 27/06/22 2:30 to 3:30 pm
Session 50 live practical class on liver cancer 3:30 to 4:30pm
Liver Cancer | Sukhibhava | 16th February 2020 | Full Episode | ETV Andhra Pradesh
Liver cirrhosis | Sukhibhava | 3rd April 2018| ETV Andhra Pradesh
Session 51 live theory class oral cancer 28/06/22 2:30 pm to 4:00 pm
ORAL CANCER 1
Session 52 live theory class on preventive heath care management 29/06/22 2:30to 3:30pm
preventive health care
Session 53 practical live class preventive health care 30/06/22 2:30pm to 3:30pm
Understanding the Role & Benefits of Preventive Health Care | Apollo Hospitals
Animated Video: Know Your Role in Preventing HAIs
session 53 practical live class preventive healthcare30/06/22 3:30pm to 4:30pm
Session 54 live theory class quality and accreadtion in healthcare 01/07/22 2:30 pm to 4:00 pm
quality and accrediation in healthcare
Session 55-General Theory discussion live class 02/07/22 1:30 to 2:30 pm
front desk quiz-6
Session 56 theory live class hospital/emergency borne infections 04/07/22 2:30pm to 4:00 pm
Hospital borne infections
Session 57 live practical class quality and safety in healthcare 05/07/22 2:30 pm to 4:00 pm
The Six Dimensions of Healthcare Quality
What is quality of care?
Quality Improvement in Healthcare
Session 58 live parctical class cancer biology,blood types,bonemarrow transplantation 06/07/22 2:30 to 4:00 pm
Why is it so hard to cure cancer? - Kyuson Yun
Animated Introduction to Cancer Biology (Full Documentary)
Why do blood types matter? - Natalie S. Hodge
Blood Cancer And Bone Marrow Transplant - Causes, Symptoms And Treatments | Health File | TV5 News
Session 59 live practical class medical terminology 07/07/22 2:30 to 3:30 pm
100+ Common Medical Terms All English Learners Should Know | Learn Medical Vocabulary
Basic Medical Terminology in Telugu| #medicalcodingtraining #coding #terminology
session 60 live theory class goal setting 08/07/22 2:30 to 3:30 pm
Goal_Setting
Session 61 general theory discussion live class on 09/07/22 2:30 to 3:30 pm
Session 62 live practical session goal setting 11/07/22 2:30 to 3:30
How To Set Goal | Why Goal Setting? | Venu Kalyan | Motivatinal Video in Telugu
Br Shafi || నీ Goal Setting ఇలా చేస్కో
సరైన DECISION తీసుకోవడం ఎలా||HOW TO TAKE RIGHT DECISION||TIME FOR GREATNESS TELUGU
session 63 live class ovarian cancer 12/07/22 2:30 to 3:30 pm
Reasons & Treatment For Ovarian Cancer | Renova Soumya Cancer Center | V6 Good Health
Uterine fibroids and treatments | Sukhibhava | 9th April 2021 | ETV Andhra Pradesh
session 64 live class on chemotherapy 13/07/22 2:30 to 3:30 pm
Chemotherapy Treatments - Types, Uses, Side Effects | Yashoda Hospitals | Telugu News | TV5 News
Cancer Treatments and Common Difficulties | Sukhibhava | 11th August 2019 | Full Episode | ETV AP
session 65-live theory class chemotheraphy 14/07/22 2:30 to 3:30 pm
chemotheraphy
Session 66 general theory discussion live class 16/07/22 12:30 to 1:30 pm
Session 67 live theory class blood grouping 18/07/22 2:30 pm to3:30 pm
blood grouping
session68 live practical class blood grouping and typing 19/07/22 2:30 to 3:30 pm
Blood Groups in Telugu || బ్లడ్ గ్రూప్స్|| ఏ బ్లడ్ గ్రూప్ వారు ఎవరికి రక్త దానం చేయొచ్చు.
Blood Group Test = Procedure for Determination of Blood Group. ब्लड ग्रूप कैसे पता लगाते हैं
what determines baby's blood group during pregnancy #pregnancy
Session 69 live theory class nutrition and health 20/07/22 2:30 to 3:30 pm
NUTRITION AND HEALTH
session 69 live video class nutrotion and health 21/07/22 2:30 to 3:30 pm
NUTRITION IN HUMAN BEINGS
All About Balanced Diet in Telugu||Importance of Balanced Diet||For Weight loss||Brightideastelugu
What is healthy food | Which is healthy food | ఏది ఆరోగ్యకరమైన ఆహారం ? Eduscope videos in telugu
Session 70 live video class Anatomy and its terminology 22/07/22 2:30 to 3:30 pm
Introduction to Anatomy and Terminology
GRAM STAINING .microbiology
Session 71 live class general theory discussion 23/07/22 2:30 to 3:30pm
Session 72 live class skeletal system of human 25/07/22 2:30 to 3:30 pm
HUMAN SKELETAL SYSTEM
Session 73 live class on communication 26/07/22 2:30 to 3:30 pm
Verbal Vs Non-verbal Communication: Difference between them with examples & comparison chart
Formal Vs Informal Communication: Difference between them with examples & types
communication skills లోని ఈ techniques తో పూర్తిగా మారిపోతారు|HOW TO OVERCOME SHYNESS
Session 74 live class on telephone etiquittes 27/07/22 2:30 to 3:30 pm
Telephone Etiquette - With Telugu Explanation - Soft Skills
IMPORTANCE OF LISTENING explained in Telugu
SESSION 75 live class on hepatitis 28/07/22 2:30 to pm to 3:30 pm
What is Hepatitis | Dr. Rahul Agarwal | TeluguOne
World Hepatitis Day 2020: What is Hepatitis Disease - Types, Symptoms,& Prevention | ABN Telugu
Session 76 live class hepatitis a,b,c 29/07/22 2:30 pm to 3:30 pm
Viral hepatitis (A, B, C, D, E) - causes, symptoms, diagnosis, treatment & pathology
Medical Animation: Living Donor Liver Transplant | Cincinnati Children's
Session 77 live class general theory discussion 30/07/22 1:00 pm to 2:00pm
Session 78 live class radio theraphy 01/08/22 2:30 pm to3:30 pm
Radiation Therapy: What Is Radiotherapy & Side Effects
What is cancer radiotherapy and how does it work? | Cancer Research UK
How radiotherapy works
session 79 live class dna and cell structure 02/08/22 2:30 to 3:30 pm
DNA in Telugu | What is DNA in Telugu | DNA Explained with ENGLISH SUBTITLES
CELL BIOLOGY || Biology Telugu Medium
session 80 live class mankind formation 03/07/22 2:30to 3:30 pm
Mankind Rising - Where do Humans Come From
SESSION 81 LIVECLASS BREAST CANCER 04/05/22 2:00 TO 3:00 PM
BREAST CANCERPPT
Understanding Breast Cancer
Breast Cancer | Breast Biopsy | Nucleus Health
Breast Cancer Surgery (2009)
session 81live class breast cancer 04/08/22 3:00 to 4:00 pm
Session 82 general theory discussion oral quiz 06/08/22 1:00 pm to 2:00 pm
SESSION 83 LIVE CLASS prostate cancer 08/08/22 2:00 to 3:00 pm
session 83 live class prostate cancer 08/08/22 3:00 to 4:00 pm
Prostate Enlargement Causes, Symptoms & Treatment in Telugu | పౌరుష గ్రంధి వాపు సమస్యలు & చికిత్స
Early Detection of Prostate Cancer… | Sukhibhava | 16th May 2017 | ETV Andhra Pradesh
Session 84 live class oral cancer review 09/08/22 2:00 to 3:00pm
session 84 live class oral cancer review 09/08/22 3:00 to 4:00 pm
Aarogyamastu - Oral Cancer - 27th April 2016 - ఆరోగ్యమస్తు - Full Episode
Oral Cancers And Treatment Options | Sukhibhava | 12th July 2021 | ETV Andhra Pradesh
session 85 live class stomach cancer and its types 10/08/22 2:00 to3:00 pm
session 85 live class stomach cancer and its types 10/08/22 3:00 to 4:00 pm
Colon Cancer and Prevention | Stomach Cancer | Health Tips in Telugu | DR M Suneetha | YOYO TV
session 86 live theory class stomach cancer 11/08/22 2:00 to 3:00 pm
session 86 live theory class stomach cancer 11/08/22 3:00 to 4:00 pm
gastric_carcinoma
Session 87 Theory Discussion Live Class 12/8/2022 at 2:30pm - 3:00pm
Session 87 Theory Discussion Live Class 12/8/2022 at 4:00pm - 4:30pm
Session 88 General Theory Test Live Class 13/8/2022 at 2:30pm - 3:30pm
Session 89 Grooming Practical Session Live Class 16/8/2022 at 2:30pm - 3:30pm
Session 89 Grooming Practical Session Live Class 16/8/2022 at 3:30pm - 4:30pm
20 Self Improvement Tips to Improve Your Personality
Personal Health Hygiene and Grooming
Grooming standards for Front office - Lessons for hotel employees from Hoteltutor
session 90 live class softskills 17/08/22 2:00 to 3:00 pm
session 90 live class softskills 17/08/22 3:00 to 4:00 pm
Soft_skills
session 91 live class practical soft skills 18/08/22 2:00 to 3:00 pm
What Are Soft Skills? Top 8
Soft Skills - Presentation Skills
Session 92 live class general theory discussion 20/08/22 1:00 to 2:00 pm
session 93 live practical class role play of communication 22/08/22 2:00 to 3:00 pm
Session 94 live practical class on presentation skills- role play 23/08/22 2:30 to 3:30 pm
Session 95 live class practical roleplay on email ,telephone etiquittes and grooming for men and women 24/08/22 2:30 to 3:30 pm
Session 96 live class practical video patient responsibilities 25/08/22 2:30 to 3:30 pm
Patient's RIGHTS AND RESPONSIBILITIES |పేషెంట్ హక్కులు | explained in telugu by Doctor genius?
Patient's Rights as per NABH with complete explanation by Sundeep Kaur॥patient's rights & education
Employees rights and responsibilities
Employees Responsibilities NABH
Session 97 live class practical video employees rights and responsibilites 2:30 to3:30 pm
SESSION 98 live class Planning and organisation of work 01/09/22 2:30 to 3:30 pm
PLANNING AND ORGANISATION OF WORK
Management Process | Functions of Management process
session 99 live class youtube patient safety in healthcare 02/09/22 2:30 to 3:30 pm
Improving patient safety, now more important than ever
session 100 live class basic computers theory 07/09/22 2:30 to 3:30 pm
Basics of Computer PDF
session101 live class introduction to ms office 08/09/22 3:00 to 4:00 pm
Introduction to MS Office
session 102 live class ms word 09/09/22 2:30 to 3:30 pm
MS WORD
session 103 live class ms excel 10/09/22 2:30 to 3:30 pm
MS EXCEL (1)
session 104 revision class 13/09/22 3:00 to 4:00 pm
SESSION 105 REVISION CLASS 14 Sep 2022
SESSION 106 REVISION CLASS 15/09/22 3:00 TO 4:00 PM
SESSION 107 REVISION CLASS 16/09/22 3:00 TO 4:00PM
session 108 live revision class consent report documentation 20/06/22 3:00 to 4:00
SESSION 109 REVISION CLASS QUALITY IMPROVEMENT AND HOSPITAL CARE 21/09/22 2:30 TO 3:30 PM

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