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| Item Details | Price | ||
|---|---|---|---|
Language: English
Instructors: Just Learn Training
Why this course?
Description:
A comprehensive certificate course providing in-depth knowledge and practical skills required for hotel front office management in the hospitality industry.
Key Highlights:
What you will learn:
| BELL-DESK | |||
| 1. Meeting, Greeting & Farewell-animation | |||
| 1 - Meeting, Greeting & Farewell | |||
| 2. Newspaper & Magazine Delivery to Rooms | |||
| 2 - Newspaper-or-Magazine-Delivery-animation | |||
| 2 - Newspaper-Magazine-Delivery-Video | |||
| 3. Guest Baggage Check-in | |||
| 3 - Guest baggage Check-In (1:00) | |||
| BELL03 - FIT Guest Check-in Baggage-animation | |||
| 4. Baggage Collection | |||
| 4 - FIT-Baggage-collection | |||
| BELL04- FIT Baggage collection-animation | |||
| 5. Group Baggage Collection | |||
| 5 - Group-Baggage-Collection (2:00) | |||
| BELL05 - Group Baggage Collection-animation | |||
| 6. Group Baggage Delivery | |||
| 6 - Group-Baggage-Delivery (1:00) | |||
| BELL06 - Group check-in baggage delivery-animation (1:00) | |||
| BELL07 - Usage of Arrival & Departure Errand cards | |||
| BELL07 - Usage of Arrival & Departure Errand cards-animation | |||
| BELL08 - Baggage Storage | |||
| BELL08 - Baggage Storage-animation | |||
| BELL09 - Collection of stored baggage | |||
| BELL09 - Collection of stored baggage-animation | |||
| BELL09 - Collection of stored baggage-video | |||
| BELL10 - Lobby Duty Bell Desk | |||
| BELL10 - Lobby Duty Bell Desk-animation | |||
| BELL11 - Front Entrance Duty | |||
| BELL11 - Front Entrance Duty-animation | |||
| BELL12 - Leaving Hotel Premises for Errands | |||
| BELL12 - Leaving Hotel Premises for Errands-animation | |||
| BELL12 - Leaving Hotel Premises for Errands-video | |||
| BELL13 - Briefing Bell Desk | |||
| BELL13 - Briefing Bell Desk-animation | |||
| BELL14 - Parcel Delivery to in-house Guest | |||
| BELL14 - Parcel Delivery to in-house Guest-animation | |||
| BELL15 - Unclaimed Luggage | |||
| BELL15 - Unclaimed Luggage-animation | |||
| BELL16 - Scanty baggage Information | |||
| BELL16 - Scanty baggage Information-animation | |||
| BELL17 - Room Change- In absence of guest | |||
| BELL17 - Room Change- In absence of guest-animation | |||
| BELL18 - Room change- In Presence of guest | |||
| BELL18 - Room change- In Presence of guest-animation | |||
| BELL18 - Room change- In Presence of guest | |||
| BELL19 - Night Shift Bell Desk | |||
| BELL19 - Night Shift Bell Desk-animation | |||
| LEARNING ABOUT RESERVATION | |||
| RES01 Corporate Volume Guaranteed Rate | |||
| RES01 Corporate Volume Guaranteed Rate-animation | |||
| RES02 Online Portals Reservation | |||
| RES02 Online Portals Reservation-animation | |||
| RES03 Billing Instructions | |||
| RES03 Billing Instructions-animation (1:00) | |||
| RES04 Room Sold or Room Availability | |||
| RES04 Room Sold or Room Availability-animation | |||
| RES04 Room Sold or Room Availability-video (2:00) | |||
| RES05 Recording an Individual Reservation | |||
| RES05 Recording an Individual Reservation-animation (1:00) | |||
| RES05 Recording an Individual Reservation-video (3:00) | |||
| RES06 Group Reservation Request | |||
| RES06 Group Reservation Request-animation (1:00) | |||
| RES07 Amendment or cancellation to an Existing Individual Reservation-animation | |||
| RES07 Amendment or cancellation to an Existing Individual Reservation-animation | |||
| RES07 Amendment or cancellation to an Existing Individual Reservation-video | |||
| RES08 How to Handle Over Booked Rooms-animation | |||
| RES08 How to Handle Over Booked Rooms-animation | |||
| RES09 Airport or Railway Transfer Arrangements-animation | |||
| RES09 Airport or Railway Transfer Arrangements-animation | |||
| RES10 Preparation of Expected Arrivals | |||
| RES10 Preparation of Expected Arrivals-animation | |||
| RES10 Preparation of Expected Arrivals-video (2:00) | |||
| RES11 Reconfirmation of Expected Arrivals for Next Day | |||
| RES11 Reconfirmation of Expected Arrivals for Next Day-animation | |||
| RES12 Filing expected arrivals reservations for Current and future dates | |||
| RES12 Filing expected arrivals reservations for Current and future dates-animation | |||
| RES13 Group Rooming Lists Or Information Sheet | |||
| RES13 Group Rooming Lists Or Information Sheet-animation | |||
| RES14 Unblocking Rooms | |||
| RES14 Unblocking Rooms-animation | |||
| RES14 Unblocking Rooms-video (1:00) | |||
| RES15 How to respond to no show? | |||
| RES15 How to respond to no show-animation | |||
| RES16 Monthly Change of Correspondence Placement | |||
| RES16 Monthly Change of Correspondence Placement-animation | |||
| RES17 Monthly Sales Report | |||
| RES17 Monthly Sales Report-animation | |||
| RES18 Credit by Travel Agent or Company or Other, not already on | |||
| RES18 Credit by Travel Agent or Company or Other, not already on-animation | |||
| RES19 Rooms Sold or Available for Future Dates | |||
| RES19 Rooms Sold or Available for Future Dates-animation | |||
| RES20 Occupancy Forecasting (Nominated Period) | |||
| RES20 Occupancy Forecasting (Nominated Period)-animation | |||
| RES21 Forecasting Average Rate (daily or for a nominated period) | |||
| RES21 Forecasting Average Rate (daily or for a nominated period)-animation | |||
| LEARNING ABOUT RECEPTION | |||
| REC01 - Telephone Techniques | |||
| 1 - Telephone Techniques - Animation | |||
| REC02 - Pre-Shift Briefings | |||
| 2 - Pre-Shift-Briefings - Animation (1:00) | |||
| REC03 - Blocking Room to a Reservation | |||
| 3 - Blocking-Room-to-a-Reservation | |||
| REC04 - Check-in the system | |||
| 4 - Check-in-system | |||
| REC05 - Updating Guest Record | |||
| REC06 - Updating Guest Record-animation | |||
| REC06 - Extending Additional Night’s Stay | |||
| REC07 - Extending Additional Night’s Stay-animation | |||
| REC08 - Group Room Blocking | |||
| REC08 - Group Room Blocking-animation | |||
| REC09 - Group Check-In Procedure | |||
| REC09 - Group Check-In Procedure-animation | |||
| REC10 - Checking Room Status | |||
| REC10 - Checking Room Status-animation | |||
| REC11 - VIP Guest Check-In | |||
| REC11 - VIP Guest Check-In-animation | |||
| REC12 - Room Discount Policy | |||
| REC12 - Room Discount Policy-animation | |||
| REC13 - VIP Information Sheet | |||
| REC13 - VIP Information Sheet-animation | |||
| REC14 - Credit Adjustments | |||
| REC14 - Credit Adjustments-animation | |||
| REC 15 - Imprest Money and Cash Handling | |||
| REC 16 - Imprest Money and Cash Handling-animation | |||
| REC17 - Checking Guest Folio | |||
| REC17 - Checking Guest Folio-animation | |||
| REC18 - Preparation of Departing Guest Folio | |||
| REC18 - Preparation of Departing Guest Folio-animation | |||
| REC19 - Request for Late Departure | |||
| REC19 - Request for Late Departure-animation | |||
| REC20 - Miscellaneous Charges | |||
| REC20 - Miscellaneous Charges-animation | |||
| REC21 - Paid Out Cash | |||
| REC21 - Paid Out Cash-animation | |||
| REC22 - Settlement By Card | |||
| REC22 - Settlement By Card-animation | |||
| REC23 - Settlement By Cash | |||
| REC23 - Settlement By Cash-animation | |||
| REC24 - Transfer Credit or Debit | |||
| REC24 - Transfer Credit or Debit-animation | |||
| REC25 - Travel Agent or Company Settlement | |||
| REC25 - Travel Agent or Company Settlement-animation | |||
| REC26 - Preparation of Shift End Balance | |||
| REC26 - Preparation of Shift End Balance-animation | |||
| REC27 - Requisition and Storage of Office Supplies | |||
| REC27 - Requisition and Storage of Office Supplies-animation | |||
| REC28 - Message for Guests | |||
| REC28 - Message for Guests-animation | |||
| REC29 - Guest Check in FIT | |||
| REC29 - Guest Check in FIT-animation (2:00) | |||
| REC29 - Guest Check in FIT-video (2:00) | |||
| REC30 - Guest Departure | |||
| REC30 - Guest Departure -animation (1:00) | |||
| REC30 - Guest Departure-video (1:00) | |||
| REC31 - Walk-In Guest Check-In | |||
| REC31 - Walk-In Guest Check-In-video (3:00) | |||
| REC31 - Walk-In Guest Check-In-animation | |||
| REC32- Responsibilities Of Front Office Cashier | |||
| REC32- Responsibilities Of Front Office Cashier-animation (1:00) | |||
| REC33 - Night Shift procedures | |||
| REC33 - Night Shift procedures-animation | |||
| REC34 - How to Handle Incidents? | |||
| REC34 - How to Handle Incidents-animation (1:00) | |||
| LEARNING ABOUT OPERATOR | |||
| OP01 - Telephone manners | |||
| OP01 - Telephone manners-animation | |||
| OP02 - Help and information | |||
| OP02 - Help and information-animation | |||
| OP03 - Incoming calls -external | |||
| OP03 - Incoming calls -external-animation | |||
| OP04 - Incoming calls-internal | |||
| 4 - Incoming-Calls-Internal | |||
| OP04 - Incoming calls-internal-animation | |||
| OP05 - Connection extension calls- No response calls | |||
| OP05 - Connection extension calls- No response calls-animation | |||
| OP05 - Connection extension calls- No response calls-video | |||
| OP06 - Delayed answering of calls | |||
| OP06 - Delayed answering of calls-animation | |||
| OP07 - Guest Request for Person to Person calls | |||
| OP07 - Guest Request for Person to Person calls-animation | |||
| OP08 - Wake-up-call request | |||
| OP08 - Wake-up-call request-animation | |||
| OP08 - Wake-up-call request-video | |||
| OP09 - Group wake-up callsURL | |||
| OP09 - Group wake-up calls-animation | |||
| OP09 - Group wake-up calls-video | |||
| OP10 - Actioning wake-up call | |||
| OP10 - Actioning wake-up call - animation | |||
| OP10 - Actioning wake-up call - video | |||
| OP11 - “No Response” wake-up calls | |||
| OP11 - “No Response” wake-up calls-animation | |||
| OP11 - “No Response” wake-up calls-video | |||
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